Due to the handmade nature of each product / item, We do not accept returns or exchanges. However, We want you to be completely happy with your purchase so if something doesn’t seem quite right please reach out to us in an email so we can make it right for you.

Feel free to contact us with any questions at:

kwessencecustomers@gmail.com

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exchanges
Unfortunately we do NOT accept exchanges or returns.

 

Refunds
depending on the issue, We will evaluate the situation and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.